RETURN POLICY
Thank you for your purchase. We hope you are happy wih your purchase. However,fyou are not completely satisfied with your purchase for any reason,you may retumn it to usfor a full refund only. Please see below for more information on our return policy.
RETURNS
Alrelums must be postmarked within seven (7) davs ofthe purchase date, Allrelumed tems mustbe innew and unused condition. with alonginaltags and labels atached
RETURN PROCESS
To relum an tem,please emalcustomer senice atsuppot@vananiewely comto obtain a Relur MerchandiseAuthoizalon (RMAlnumber Afer reciing a RMA number placethe item securely in its original packaging and the return form provided, then mal your retum to the following address.
VananjewelryAttn: Returns
RMA#
FLAT 2304.23/F HO KING, COMMERCIAL CENTRE.2-16 FA YUEN STREET.MONG KOK KLKOK KL, Hongkong 2304
Hong Kong
Please note, you wil be responsible for allreturn shipping charges. We strongly recommend that you use a trackable method to mail your retum.
REFUNDS
Ater receiving your relum and inspecting the condtion of youritem, we wil proces your retum. Please aow atleast fiten (15 days fromthe receipt of your tem to proces youlreturmn. Rehunds may take 1-2 biing cycles to appear on your credtcard statement, depending on your credtcard company. We wllnotfy you by ema when your retum has beerprocessed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange
Please Note
A$5.00 restocking fee will be charged for all returnsSale items are FlNAL SALE and cannot be returned
QUESTIONS
If you have any questions concerning our return policy, please contact us at.support@vananjewelry.com